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Trip usage

(max. 4 hours/ride)

Using Velo

Attention! You are responsible for a bike until you registered it correctly in one of the bike stations.

Read the General Conditions carefully for all details.

1. Start

A. Day or week pass
  • Enter both codes
  • The lock number will be indicated on the big screen
B. Year card
  • Keep your Velo card ready in front of the card reader
  • The lock number will be indicated on the big screen

2. Take the Velo

Take the bike out of the indicated lock

3. Enjoy the ride

Never leave the Velo unattended!

4. End station

  • Place the Velo in a lock with a solid green light
  • The light starts blinking
  • Wait until the light is solid green
  • Make sure the bike is properly locked

5. Check out!

A. Day or week Pass
  • Enter both codes
  • Read the message on the big screen
  • If the message is other than "Bike has been returned correctly"? Contact customer service immediately by phone of in the userzone on the website or app.
B. Year card
  • Keep your Velo Card ready in front of the card reader
  • Read the message on the big screen
  • If the message is other than "Bike has been returned correctly"? Contact customer service immediately by phone of in the userzone on the website or app.

User tips

When can I take a new bike?

5 minutes after you returned a bike, you can take another one. Your time then starts again from zero. If you scan the card before the 5 minutes are done, the screen will show you how long you still have to wait before you can take a bike again.

When you arrive at a full or empty station:

Scan your Velo card or enter your codes. You will immediately see on the screen in which nearby stations there are still locks or bikes available. You get 15 minutes extra to return your bike into another station.

A defect on the assigned bike?

Return the bike to the same station or a station within 100 metres within 3 minutes. Scan your card or enter your codes.  You can immediately take another bike. 

Maximal duration per ride?

You are allowed to use a bike maximum 4 consecutive hours. If you exceed this limit 3 times, your day or week pass or your Velo year card will automatically be blocked.