How it works

  • Day pass and week pass
    Annual card
  • Sign up for your day or week pass

    How do you get access to 4000 Velo bikes day and night?

  • Read more about our General conditions

  • What if...

     

    You find yourself at a full or empty station?

    • Enter your codes to see a list of nearby stations that still have docks or bikes available.

    • You will be given 15 minutes to return your bike to another station.

    • You can check the availability of bikes and docks with the app or on the website.

    Your bike's broken?

    • Return the bike to the dock.

    • Report the faulty bike via the app. The bike will automatically be scheduled for pickup and won’t be assigned to anyone else.

    • Enter your codes to be assigned a different bike.