Subscribe

Trip usage

(max. 4 hours/ride)

How do I subscribe?

Day and week pass

On this website

  • Under ‘Subscribe’ choose ‘Day or week pass by credit card’.
  • Complete the form. When the subscription did go through, the user code and password will appear on the screen. You also receive these codes by mail and text message.
  • You can immediately use Velo by entering the codes at any available station.

Via the mobile site

At the Velo-desk

Located at Kievitplein 7, 2018 Antwerpen.

Consult here our opening hours.

By phone

Any trouble or questions? Our customer service is available from Monday until Friday, between 9AM and 5PM.

Contact us at +32 (0)3 206 50 30.

Year card

With Visa or Mastercard

  • Under ‘Subscribe’ choose ‘Year card'.
  • Complete the registration form, choose payment by credit card and click on continue. 
  • You will be redirected to a secure page.
  • Enter your credit card data.
  • When the registration went well, you receive a confirmation mail.
  • You receive a welcome package with your Velo year card within 3 working days.
  • Once your card has been activated through the user zone on the website, you can immediately use Velo.

With direct debit

  • Under ‘Subscribe’ choose ‘Year card’.
  • Option ‘Year card by direct debit’.
  • Complete the registration form, choose payment by direct debit and click on continue.
  • You will be redirected to a secure page.
  • Enter your direct debit data.
  • When the registration went well, the screen will show a confirmation with your debit mandate in PDF-file. You will also receive a confirmation mail.
  • Print out the mandate, sign it and return it to Service2Cities, Postbus 65 Centraal Station, 2018 Antwerpen. You can also hand in the document at the Velo desk at Kievitplein 7, 2018 Antwerpen.
  • After having received the signed mandate form, we will send you a welcome package with your Velo year card within 10 working days.
  • Once your card has been activated through the user zone on the website, you can immediately use Velo.