Trip usage

(max. 4 hours/ride)

Contact form

Select the enquiry type or suggestion and fill the corresponding form.

Incident with a card: "Indicate a problem with your Velo card (doesn't work, haven't received it yet...)".

Incident with a bicycle: "Report a defect on a bike".

Broken bike map selector image

Incident with a station: "Report a station that is not working or with any defect".

Charge: "Report disagreement with a charge made by the service".

Incident with a bicycle: "Report an abandoned bike".

Enquiry or suggestions: "Make an enquiry or suggestion".

Enter the characters shown in the image.

Velo desk

Kievitplein 7
2018 Antwerpen
(at the back of Central Station)

Opening hours

Monday to Friday: 9am till 5pm
Saturday, Sunday & Holidays: closed